Conflict Management with Gerry O’Sullivan “Seek first to understand and then to be understood” …Stephen Covey The Brehon Hotel, Killarney. Nov 18th 12-2pm Topics Covered: Understanding emotional responses Getting to the root of the issue Creating a way through conflict Communicating effectively during conflict Guests €20 KBN Members €12 Inc: Main course lunch, tea/coffee. Special … Continue reading Conflict Management